Privacy Policy
At Sapien, we are committed to protecting your personal data and privacy. Please read this privacy notice carefully to understand what personal data we collect about you, how we use it, who we share it with, and what your privacy choices are.
About Us
Sapien AI Corp (“Sapien,” “we,” “us”) is a Canada-based organization that provides data labeling services for fine-tuning AI models. This Privacy Notice applies to the personal data we collect through our sapien.io website and when you use our services.
When we refer to “Personal Data” in this Notice, we mean any information relating to an identified or identifiable individual. This includes, for example, names or personal identifiers such as your IP address.
Typically we act as a data processor for the personal data our Customers may occasionally choose to entrust us with.
You will typically interact with Sapien as an individual affiliated with a Sapien Customer (or prospective Customer), partner, or service provider. You may also interact with us as an individual interested in joining our global labeling network.
In some instances, we may also collect publicly available information that may contain the personal data you have made available online.
1. Personal Data We Collect
1.1 Information about you
We collect your contact details, such as your name, email address, phone number, job title, and location, which you can voluntarily provide through our contact forms when you sign up for our services or when you apply to join our global labeling network. If you apply to join our global labeling network, we will also collect your years of experience with labeling or annotating data, your availability to work, and your field of expertise.
1.2 Information about the use of our services
We receive and store the personal data you provide to us when using our services.
For example, we collect commercial information such as records of purchased services, demos carried out, or invoices we send to you. We also collect your billing and payment information to invoice your use of our services.
1.3 Your use of our websites and social media platforms
We collect and process details of your visits to our websites, your use of social media platforms, and other information collected through cookies and other tracking technologies. This personal data includes your IP address, browser type, referring/exit pages, and operating system.
1.4 Our interactions with you
We will keep a record of our interactions, such as email exchanges with our sales or operations team, interactions you have with our employees or representatives (including during conferences), or any interactions with our social media posts.
1.5 Any information you choose to share with us
We will collect any personal data you choose to share with us via our “Schedule a Consult” online form or in your application to join our global labeling network.
We have marked in our online forms any information required for us to process your request, of which we need to provide you with our services. If you choose not to share this information with us, unfortunately, we will not be able to process your request.
2. Cookies
Subject to your consent, we will use so-called “cookies” to offer you a comprehensive range of functions and to make using our website more convenient. Cookies are small files that are stored on your device with the help of your internet browser. You can consent to the use of cookies, learn more about the cookies we use and their purposes, and manage your preferences through the cookie declaration on our website.
3. How We Use Your Information
Purpose of processing
All personal data categories specified in Section 2 of this notice
4. Marketing
We may use your name, email address, IP address, and browsing history to send or show you updates on the latest news, offers, and promotions related to our products and services or to tailor and track your interactions with our ads on third-party websites.
We may also use your information on your use of our services to analyze our prospects’ and customers’ preferences and market trends to derive insights that we use to tailor the types of products and offers we present to you. This may include combining information we have collected about you with information that we have collected about other individuals affiliated with our customers and prospects in order to derive these insights and establish market trends.
We will provide you with an option to unsubscribe or opt out of future direct marketing communications. You may also opt out by contacting us as set out in Section 9 below.
5. Information Sharing and Disclosure
We never sell your personal information; we will only share and disclose it as specified in this Privacy Notice:
We enter into written agreements with the above companies specifying the purpose, duration, method of processing, types of personal data, protection measures, rights, and obligations of both parties. We will also reasonably supervise their personal data processing activities.
6. International Transfers of Personal Data
As an organization with a global workforce (including our labeling network), we collect, transfer, store, and process your personal data in different jurisdictions, including Canada, the European Economic Area, and the United States.
Therefore, your personal data, as specified in Section 2 of this privacy notice, may be processed outside of your jurisdiction in countries and jurisdictions that are not deemed as providing an adequate or equivalent level of personal data protection by your local legislator or data protection supervisory authority. Nonetheless, we are committed to applying and maintaining the appropriate safeguards as required by your applicable data protection law to ensure the legality of such cross-border processing of personal data.
If you would like to get more information on the countries where we process personal data or obtain a copy of the appropriate safeguard in place, please reach out to us at privacy@sapien.io.
7. Data Handling Practices
7.1 Security of processing
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7.2 Retention period
We will retain your personal data for as long as necessary to achieve the purposes for which it was collected. We will also retain some of the personal data you share with us for other permitted purposes, such as to meet certain statutory requirements or for the establishment, exercise, or defense of legal claims.
Our retention periods are based on business needs, and when your personal data is no longer needed, it is either irreversibly anonymized or securely destroyed.
If you would like to obtain more information on the retention periods applicable to your personal data, please reach out to us at privacy@sapien.com
8. Your Privacy Rights
8.1 Right of Access
You can ask Sapien to confirm whether or not we process your personal data and request a copy of that personal data.
Pursuant to the California Shine the Light Law, if you are a California resident, you can ask us for information about the third parties with whom we have shared your personal data for their marketing use.
8.2 Right to Rectification
You can ask us to amend or correct any outdated or inaccurate personal data we hold about you.
8.3 Other privacy rights
The data protection laws applicable to your personal data may provide for additional privacy rights, as listed below. Please be aware that certain exceptions apply to the exercise of these rights, and you will not be able to exercise them in all situations.
8.3.1 Right to erasure
In certain circumstances, you can ask us to delete or anonymize the personal data we hold about you. We will take reasonable steps to inform other controllers who are processing the data that you have requested to erase any links to, copies of, or replications of it.
8.3.2 Right to withdraw consent
You can withdraw any consent to processing that you have given us and prevent further processing of your personal data if there is no other ground under which Sapien can use to justify the processing of your personal data.
8.3.3 Right to restrict the processing
In certain circumstances, for example, when you ask us to correct your personal data, you can ask us to cease processing it with the exception of storage.
8.3.4 Right to object or opt-out of processing
In certain circumstances, for example, when we process your personal data in our legitimate interests, you can object or opt-out of such processing.
Following your objection, we shall no longer process your personal data unless we can demonstrate compelling reasons to continue the processing.
You can always opt-out of the processing of your personal data for marketing purposes, including profiling, and we will stop such processing.The right to object or opt-out of processing extends to your right to opt-out of the sale or sharing of personal information as set out in the US privacy laws applicable to your personal data.
We do not make any decisions about you based only on automated processing (with no human interaction), which produce legal effects or significantly affect you.
8.3.5 Right to data portability
You can ask us to transmit the personal data, that we have collected from you based on your consent or to execute our contract with you, to another organization electronically in a machine-readable format.
9. Contacting us
If you have any questions about Sapien’s personal data handling practices or would like to exercise your privacy rights, please do not hesitate to contact our Data Protection Officer at privacy@sapien.io.
If we are unable to resolve your inquiry or complaint, you have the right to contact the data protection authority in the country where you are based.
If you reside in the European Union, you can find the details of your relevant data protection authority here. We have also appointed an EU representative based in the Netherlands, who you can contact at privacy@sapien.io.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those websites before providing any personal information.
11. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.
13 Provisions Applicable to California Residents
This Section applies in all cases where we process personal information of residents of the State of California. We have drafted this section in line with the California Consumer Privacy Act (CCPA) and other applicable California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
Personal Information We Collect
We collect information that identifies, relates to, describes, references, can be associated with, or is directly or indirectly related to a particular consumer (“personal information”). In particular, we have collected the following categories of personal information from consumers in the last 12 months:
We use your personal information as described in Section 3 of the Privacy Notice.
We may disclose your personal information to a third party for business purposes as described in Section 5 of this privacy notice.
In the last 12 months, we have disclosed the following categories of personal information for business purposes to the parties listed in Section 5 of this privacy notice:
Category A: Identifiers
Category B: Customer Records Information
Category D: Commercial Information
Category F: Internet or other electronic network activity information
Category G: Geolocation data
Category K: Inferences drawn from your personal information
In the preceding 12 months we have not sold any personal information.
Your Rights
You can request to exercise all of the data subject rights stipulated in Sections 8.1, 8.2, and 8.3 free of charge by contacting us at privacy@sapien.io.
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. We will not:
- Deny you any goods or services;
- Charge your different prices for our services;
- Provide a different quality of our services
- Suggest that we will take any of the actions listed above.
14. Provisions Applicable to China Residents
This section applies in all cases where we process personal data of data subjects residing in China.
We do not collect any personal data that might be classified as sensitive under the China Personal Information Protection Law (PIPL).
Please refer to Section 5 above to understand how we share personal information with third parties.
Your Data Subject Rights
You can request to exercise all of the data subject rights stipulated in Sections 8.1, 8.2, and 8.3 free of charge by contacting us at privacy@sapien.io.
Cross-border Processing of Personal Data
We will follow the required procedures according to the law and take necessary steps to ensure that any personal data recipients comply with the protection standards specified by the relevant laws and regulations. If mandated by the applicable laws, we will conduct a security assessment or certification or use a standard contract for the cross-border transfer of personal data.
Contact
If you have any questions about how we process your personal data, please contact the person in charge of personal data protection at Sapien: privacy@sapien.io.
Last updated: 11 July 2024